We offer a very simple process for receiving your goods:

At checkout, you'll be asked to enter your Roblox username.

Shortly after, you'll be contacted via email to arrange in-game delivery (unless stated otherwise, for games such as Pet Simulator 99).

Most orders are completed within the hour of purchase depending on timezones — if you experience any issues our 24/7 support will be there to help.

99% of Roblox Pets orders are delivered instantly. If your items aren't received, follow these steps:

Make sure your Roblox username & email were entered correctly at checkout.

Confirm you have the delivery account stated in the email added.

Rejoin the game to refresh and see if the trade request shows.

Contact our 24/7 support for immediate help.

We’re dedicated to ensuring every customer receives their items quickly, securely, and exactly as ordered.

As of now, we accept PayPal and most major credit/debit cards.

Yes! Roblox Pets is a safe and trusted place to get your favorite in-game pets and gems. With thousands of successful trades, rapid delivery, secure checkout, and 24/7 support, we make sure every purchase is smooth, reliable, and worry-free.

All Roblox Pets items are delivered as digital goods, which means we cannot provide refunds once an order has been successfully completed. If you experience a problem—for example, an item not arriving due to an error on our side—our 24/7 support team is available to help resolve it. In rare cases where a refund is required, it will be issued in line with our official refund policy.