Automated delivery
Orders are picked up and delivered by our automated system the moment they are ready.
Order delivery guide
Your order, delivered automatically.
Checkout is the only step that needs you. After that, our automated system delivers straight to your Roblox account — most orders land fast, and you can watch every step on the live tracker.
Automated & fast
No Roblox password
Live order updates
Around the clock
Delivery runs day and night, so most orders complete fast without waiting on a person.
Roblox-native & safe
Everything uses Roblox's own gift and trade systems. No passwords, no third-party tools.
How delivery works
Different games, different delivery.
How your items arrive depends on the game. Your order page always shows the exact method for what you bought — here's what to expect.
Hands-off
Mailbox gift
Pet Simulator 99 · Grow a GardenYour items are gifted straight to your account. As long as your username is correct you don't add anyone or accept anything — just open the game to find them waiting.
No action needed
Quick trade
In-server trade
Steal a BrainrotWhen your order is ready, hop into the game and accept the in-game trade we send. No friend request needed — we meet you in-server.
Join & accept
Private trade
Private server trade
Murder Mystery 2Add the delivery account shown on your order as a friend (or accept its request), join the private server link when it appears, then accept the trade.
Friend · join · trade
Before you buy
Get these right and the rest is automatic.
Almost every delivery issue comes down to one of three details. A quick check at checkout keeps your order moving without a hitch.
We never ask for your Roblox password.
Only trust your order page, tracker, account dashboard, or official RobloxPets support.
Exact Roblox username
Copy your current username carefully — this is who we deliver to.
Correct checkout email
Receipts, tracking links, and support replies all use this email.
Trades / joins enabled
For trade-based games, make sure Roblox privacy settings don't block trades or joins.
Status guide
What the tracker is telling you.
Your tracker, order page, and account dashboard all use these states to show exactly where your delivery is.
Payment pending
We're waiting for payment to confirm before delivery can start.
On hold
The order needs a quick review before it continues. This usually clears on its own.
Preparing delivery
Payment is confirmed and your order is queued for the automated delivery system.
Partially delivered
Some items have arrived; the rest are still being delivered and will follow shortly.
Delivered
Everything has been delivered. The order stays in your history and tracker.
Cancelled / refunded
Delivery has stopped for this order. Contact support if the status looks wrong.
Common questions
If something needs a hand.
Most things sort themselves out automatically. When they don't, support resolves it fast with your order number, checkout email, and Roblox username.
I entered the wrong Roblox username.
Contact support quickly with your order number and the correct username. If delivery hasn't started yet, we can usually update it before anything is sent.
My mailbox order hasn't shown up.
Mailbox items are gifted to your account automatically — fully close and reopen the game so it refreshes, and double-check the username on your order. If the tracker says Delivered but you still can't see them, contact support.
I missed the trade (Steal a Brainrot / MM2).
Stay in the correct game and the system will try again. For MM2, make sure you've added the delivery account and joined the private server link. If nothing happens, support can safely re-queue it.
My order has been preparing for a while.
Busy periods or an item briefly out of stock can add a short wait. Your tracker is the source of truth — if it stalls, open a support ticket with your order number.
Someone asked for my Roblox password.
That's not us. RobloxPets never needs your password. Only follow instructions on your order page, tracker, account dashboard, or official support.
Ready when you are
Already have an order?
Track live progress with your order ID and email, jump to the delivery portal for any claim action, or keep shopping.