Privacy Policy

We collect information you provide during browsing, checkout, account use, order tracking, delivery, and support. This can include your email address, Roblox username, billing name, country or region, account details, order details, purchased items, delivery status, timestamps, staff assignment records, support messages, and attachments you send to us.

We may also collect technical information such as IP address, browser and device type, pages visited, session identifiers, cookies, cart activity, checkout events, fraud signals, and analytics data.

Payment information is processed by third-party payment providers. RobloxPets does not store full card numbers or full card security codes on our servers.

We use information to operate the store, process checkout, confirm payment, manage guest and account orders, prepare in-game delivery, contact you about an order, provide support, maintain records, improve website performance, prevent fraud, and respond to disputes or chargebacks.

We do not sell or rent your personal data. We only share information where needed to operate the website, process payment, deliver orders, provide support, prevent abuse, comply with legal obligations, or protect RobloxPets and customers.

Payments may be processed by providers such as PayPal, card processors, wallet providers, WooCommerce payment integrations, fraud tools, banks, and card networks.

These providers may collect and process payment, billing, device, fraud, and transaction information under their own privacy policies. RobloxPets receives order and payment-status information needed to manage the order, but not full card details.

To protect customers, staff, and RobloxPets, we may keep delivery evidence such as screenshots, video clips, delivery timestamps, staff notes, order status history, private-server or account assignment details, and support ticket messages.

This information may be used to confirm delivery, investigate missing-item reports, resolve customer questions, handle payment disputes, respond to fraud reports, and improve staff workflows.

We may use automated and manual checks to detect suspicious activity, unauthorised payment use, chargeback risk, abusive behaviour, duplicate orders, unusual transaction patterns, or attempts to exploit delivery systems.

Checks may use order history, payment status, IP information, device or browser signals, customer messages, Roblox username details, and third-party risk tools. Suspicious orders may be delayed, cancelled, refunded, or manually reviewed.

Our website may use cookies and similar technologies for cart sessions, login sessions, checkout functionality, fraud prevention, support tools, analytics, preferences, and site performance.

You can adjust cookies in your browser settings. Some features, including cart, checkout, account, order tracking, and fraud protection, may not work correctly if required cookies are disabled.

We keep information only for as long as reasonably needed for order fulfilment, customer support, accounting, tax, legal obligations, fraud prevention, dispute handling, security, and business records.

Typical retention periods may include order records for up to 5 years, fraud and dispute records for up to 7 years, and support communications for up to 2 years. Some records may be kept longer if required by law, an active dispute, platform abuse, or security needs.

We use safeguards such as HTTPS, secure payment gateways, access-restricted administrative tools, account permissions, fraud checks, and operational controls to protect information.

No online system can be guaranteed completely secure. You should keep your Roblox account, email account, and RobloxPets account secure, and you should never share your Roblox password with anyone.

Where UK GDPR, EU GDPR, or similar law applies, you may have the right to request access, correction, deletion, restriction, portability, or objection to certain processing. You may also have the right to complain to a data protection authority.

Some information may need to be retained for legal, accounting, fraud-prevention, dispute, or security reasons even if you request deletion. To make a request, contact us through support and include enough information for us to identify the relevant account or order.

RobloxPets does not knowingly collect personal data from children under 13. If a parent or guardian believes a child has provided personal information, they should contact us through support so we can review and, where appropriate, remove it.

Customers are responsible for having appropriate permission to use the website, place orders, use a payment method, and receive Roblox game-related delivery.

We may use trusted providers for hosting, WooCommerce, payment processing, email delivery, support tickets, analytics, security, fraud prevention, and operational tools. These providers process limited information needed to perform their services.

Roblox, game developers, payment providers, banks, and other third parties operate independently and may have their own privacy policies and terms.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

For privacy questions, data requests, order privacy concerns, or account closure questions, contact RobloxPets through the support page.