Effective Date: 11th March 2026
RobloxPets ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using this website, you agree to the practices described in this policy.
1. Who We Are
RobloxPets is an independent online store that sells digital in-game items for Roblox games, including pets, currencies, and other virtual items.
We are not affiliated with, endorsed by, or associated with Roblox Corporation or any game developers.
2. Information We Collect
When you interact with our website, we may collect the following information.
Personal Information:
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Email address
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Roblox username
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Billing name (if provided during checkout)
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Payment information (processed securely by payment providers)
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Country/region
Order Information:
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Order details
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Purchased items
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Delivery status
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Delivery timestamps
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Assigned delivery staff (internal tracking)
Technical Data:
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Browser type
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Device type
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Pages visited
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Cookies and analytics related data
3. How We Use Your Information
We use your personal data for the following purposes:
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Process and complete orders
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Contact you about your purchase
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Deliver digital items in-game
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Provide customer support
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Detect fraud or suspicious activity
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Improve website performance
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Maintain order records and delivery logs
We do not sell or rent your personal data to third parties.
4. Payment Processing
Payments are processed securely through third-party providers such as:
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PayPal
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Card payment processors
We do not store full credit card information on our servers.
Payment providers may collect and process information according to their own privacy policies.
5. Delivery Process & Evidence
To protect both buyers and sellers, RobloxPets may record delivery evidence, including:
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Screenshots of in-game trades
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Delivery timestamps
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Video recordings of transactions (in some cases)
These records may be retained and used to resolve disputes or chargebacks.
6. Fraud Prevention
We may use automated systems and third-party tools to detect fraudulent activity.
Orders may be analyzed using:
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Payment risk scoring
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IP checks
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Transaction pattern analysis
Suspicious orders may be delayed, cancelled or manually reviewed.
7. Data Retention
We retain personal data only as long as necessary for:
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Order processing
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Legal obligations
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Customer support records
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Fraud prevention
Typical retention periods:
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Orders: up to 5 years
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Fraud records: up to 7 years
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Support communications: up to 2 years
8. Cookies
Our website may use cookies for:
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Website functionality
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Analytics
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Shopping cart sessions
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Fraud detection
You may disable cookies in your browser settings, although some site features may not work correctly.
9. Your Rights (UK / GDPR)
Under UK GDPR and EU GDPR you have the right to:
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Request access to your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict certain types of processing
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Object to processing in some circumstances
To make a request, contact us through the support page.
10. Third-Party Services
We may use trusted services to operate the website including:
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WooCommerce
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Payment providers
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Hosting providers
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Email delivery systems
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Analytics tools
These providers may process limited data necessary to perform their services.
11. Children's Privacy
RobloxPets does not knowingly collect personal data from children under the age of 13.
If a parent or guardian believes that a child has provided personal information, they should contact us to request removal.
12. Security
We use appropriate security measures to protect user data including:
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HTTPS encryption
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Secure payment gateways
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Access-restricted administrative tools
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Fraud detection systems
However, no online system can guarantee complete security.
13. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Continued use of the website indicates acceptance of the updated policy.
14. Contact
For privacy inquiries or data requests, please contact us through:
robloxpets.com/support
